1. Refund Eligibility 

Parkdale Pottery understands that circumstances may arise where a camper is unable to attend our summer camp as planned. Our refund policy is designed to provide clarity on eligibility for refunds and the process for requesting them. Refunds may be granted under the following circumstances: 

• Cancellation by Parkdale Pottery: In the event that Parkdale Pottery cancels a summer camp session due to unforeseen circumstances or insufficient enrolment, all registered participants will be entitled to a full refund of any fees paid. 
• Medical Emergency or Illness: If a camper is unable to attend camp due to a medical emergency or illness, a partial refund may be provided upon submission of appropriate documentation (e.g., doctor's note). The refund amount will be calculated by subtracting any non-recoverable costs incurred by Parkdale Pottery from the total camp cost. 
• Withdrawal by Participant: If a participant needs to withdraw from the summer camp for any reason other than those mentioned above, a partial refund may be granted according to the following schedule: 
• Withdrawal more than 30 days before the start of the camp session: A full refund will be issued minus a 25% non-refundable administrative fee. 
• Withdrawal less than 30 days before the start of the camp session: A refund of 50% of the program value will be honored. 
• Withdrawal less than 2 weeks before the start of the camp session: No store credits or refunds will be issued. 

2. Refund Request Process 

To request a refund, the participants' parents/guardians must submit a written request to info@parkdalepottery.ca. The request should include the following information: 

• Participant's name and camp session details. 
• Reason for the refund request (e.g., cancellation, medical emergency). 
• Supporting documentation, if applicable (e.g., doctor's note). 

Refund requests will be reviewed by Parkdale Pottery administration, and decisions will be made based on the eligibility criteria outlined in this policy. 

3. Non-Transferability of Fees 

Camp fees are non-transferable between participants unless expressly permitted by Parkdale Pottery administration. Refunds will be issued directly to the original payment method used for registration. 

4. Changes to Camp Sessions

Parkdale Pottery reserves the right to make changes to camp sessions, including activities and locations. Refunds will be provided according to the terms outlined in this policy if the changes prevent a participant from attending the camp session.

As part of our engaging activities and to showcase the wonderful experiences at our camp, we occasionally take photos and videos of the children participating in various activities. These visuals may be shared on our social media platforms including Instagram, Facebook, and/or TikTok. To ensure that we respect your privacy preferences, we kindly ask for your consent regarding the use of your child's photos and videos on our social media platforms. 

Additional Information: 

• Purpose of Sharing: The purpose of sharing photos and videos on our social media platforms is to showcase the enriching experiences and activities offered at Parkdale Pottery Summer Camp. These visuals help in promoting our camp to prospective families and provide a glimpse into the fun and educational environment we strive to create. 
• Content Usage: Photos and videos shared on our social media platforms may include images of your child engaging in various camp activities such as pottery making, outdoor games, art sessions, etc. We ensure that all content shared is appropriate and aligned with our camp's values and ethos. 
• Privacy and Safety: We take the privacy and safety of your child seriously. We do not disclose personal information such as full names, addresses, or any other identifying information along with the photos and videos shared on social media. Additionally, if you have specific concerns regarding the use of your child's visuals, please feel free to discuss them with us, and we will accommodate your requests to the best of our ability. 
• Revocation of Consent: You have the right to revoke your consent at any time. If you wish to withdraw your consent for the use of your child's photos and videos on our social media platforms, please notify us in writing, and we will promptly remove any existing content and refrain from further sharing.

In order to ensure a safe and enjoyable environment for all campers, we have established the following behaviour expectations. We kindly ask that all campers and their families read and agree to abide by these guidelines:

Behaviour Expectations:

• Respect: Treat fellow campers, camp staff, and all camp property with respect and kindness. Bullying, teasing, or disrespectful behavior will not be tolerated.
• Cooperation: Participate actively and cooperate with camp activities, instructions, and schedules.
• Safety: Follow all safety rules and guidelines provided by camp staff. Report any unsafe situations or concerns to a staff member immediately.
• Responsibility: Take responsibility for personal belongings and clean up after oneself. Respect camp facilities and equipment.
• Inclusion: Embrace diversity and inclusivity. Be inclusive and welcoming to all campers regardless of differences.
• Listening: Listen attentively to camp staff instructions and follow directions promptly.
• Positive Attitude: Maintain a positive attitude and contribute to a supportive and encouraging camp environment.

Consequences for Violating Behaviour Expectations: 

While we strive to create a positive and supportive atmosphere at Parkdale Pottery, we recognize that occasional misbehaviour may occur. In such instances, the following consequences may be implemented: 

• Redirection and Verbal Warning: Campers will receive a verbal warning from a staff member, reminding them of the behaviour expectations and the potential consequences of further violations. 
• Parent/Guardian Notification: In cases of repeated or serious misbehaviour, parents/guardians will be notified by camp staff. A discussion will be held to address the behavior and develop strategies for improvement. Loss of 
• Privileges: Campers may temporarily lose certain privileges (e.g., participation in specific activities, use of certain equipment) as a consequence of repeated or serious misbehaviour. 
• Dismissal from Camp: In extreme cases where a camper's behaviour poses a threat to themselves or others, or significantly disrupts the camp environment, the camper may be dismissed from the program. This decision will be made in consultation with camp administration and parents/guardians.

As we prioritize the health and well-being of all campers and staff at Parkdale Pottery Summer Camp, we have implemented the following policy to ensure a safe environment for everyone. Please carefully review and acknowledge your understanding of this policy below:

1. Illness Policy: 

• Illness Symptoms: If your child exhibits any symptoms of illness, including but not limited to fever, cough, sore throat, runny nose, headache, nausea, vomiting, or diarrhea, we kindly ask that you keep them home from camp until they are symptom-free for at least 24 hours without the use of fever-reducing medication.
• Communicating Illness: It is essential to inform Parkdale Pottery administration immediately if your child develops any symptoms of illness or if they have been diagnosed with a contagious illness. Prompt communication allows us to take appropriate measures to prevent the spread of illness among campers and staff. 
• Return to Camp: Upon returning to camp after an illness, we request that your child be fully recovered and symptom-free for at least 24 hours before rejoining camp activities. This helps reduce the risk of spreading illness to others.

2. Medical Emergency:  

• Medical Authorization: I authorize Parkdale Pottery staff to seek and obtain necessary medical treatment, including, without limitation, admission into an emergency unit, hospital and treatment for my child in the event of an emergency where I am unable to be reached. I agree to be responsible for any expenses incurred as a result of such medical treatment.

3. Liability Policy: 

• Assumption of Risk: I understand that participation in camp activities carries inherent risks, including but not limited to those associated with arts and crafts, pottery making, and outdoor activities. I acknowledge that these risks cannot be eliminated entirely, and I voluntarily assume all risks associated with my child's participation in Parkdale Pottery Summer Camp. 
• Release of Liability: I hereby release, discharge, and hold harmless Parkdale Pottery, its employees, agents, volunteers, and representatives from any and all claims, liabilities, damages, or expenses arising out of or in any way connected with my child's participation in summer camp activities. This includes, but is not limited to, claims for personal injury, property damage, or wrongful death, whether caused by negligence, breach of contract, or otherwise.